Terms & Conditions

CLEANING SERVICES AGREEMENT [TERMS AND CONDITIONS]

These terms and conditions will apply to all contracts in respect of which you requested us to arrange for the Cleaners. You (Customer) acknowledge and accept that you have read, understood, and agreed to these terms and conditions prior to booking a move with us.

TERM OF AGREEMENT

The term of this agreement will begin on the date of this agreement and will remain in full force and effect till the completion of the services, subject to earlier termination as provided in this agreement.

1. Definitions

Definitions in these conditions:

1.1 “The Company” – means P S RANA PTY Ltd having ABN 60 627083416, and “Us” and “Our” have corresponding meanings

1.2 "You” means the party entering into the agreement for Services with us, and includes the party to whom our quotation is addressed and the party by whom the acceptance is signed, and “Your” has a corresponding meaning.

1.3 “Cleaner” – means the person or firm carrying out cleaning services on behalf of the Company.

1.4 “Client” – means the person, firm or corporate body together with any subsidiary or associated company as defined by the Companies Act 1985 to whom the cleaning services are supplied by the Company.

1.5 “Service” – means the cleaning services carried out on behalf of the Company.

1.6 Cleaning Visit” – means the visit to the Client’s service address by the Cleaner in order to carry out the Service.

2. SERVICES PROVIDED

(a) We hereby agrees to provide the customer with the following cleaning services (“the services”):

Residential Cleaning

Commercial Cleaning

Move-In or Move-Out Cleaning

One-Time Deep Cleaning

Vacation Rental Cleaning

Post-Construction Clean-up

Window Cleaning

Carpet Cleaning

Specialised Cleaning

Estate Cleaning

Window Washing

Restroom Cleaning

Bathroom cleaning

Dusting

Disinfection and Sanitisation

(b) The time for delivery service is:

(c) This services will also include any other cleaning tasks which the parties may agree on. The customer hereby agrees to pay extra charges for it.

3. Charges for cleaning

We charge hourly basis and/or a flat rate as well, plus, additional fees like call out and charges will be applicable if applicable whichever are agreed with you in writing prior to the commencement. Where the customer opts to be charged hourly or a flat fee, it’s important to assess a property before setting an official price for a job. Many factors may influence rates, including:

• The size of the area that needs cleaning.
• The number of cleaners on the job.
• The variety of surfaces that need cleaning (e.g., glass, hardwood, etc.).
• If the client requires special services (e.g., window, carpet, or dry cleaning).
• The number of hours required to complete the task.
• We reserve the right to charge the extra fees, where items have been added to the cleaning list without consultation with the staff prior to the day of the cleaning.
• You acknowledge and accept that any time or date for cleaning advised by us is indicative only and is not guaranteed to be met. If the time or date for cleaning which in our opinion cannot be reasonably met, then we reserve the right to alter that time or date at any time before the commencement of the work.

4. CLEANING MATERIALS AND EQUIPMENT

• The cleaners shall have all materials, chemicals and equipment necessary to carry out the above services.
• The cleaners shall have all equipment necessary to carry out the above services, which shall include floor tile scrubbers and ladders.
• If the customer require cleaners to use their own solutions or equipment they must be safe to use/operate, in full working order and must not require any special skills to be used for the purpose of cleaning.
• If the customer has equipment that is complicated to operate, the customer must provide clear and detailed instructions to the cleaner.
• If the customer requires the cleaner to use their own materials and equipment including vacuum cleaner the Company cannot accept any liability should anything go wrong with either the equipment or the outcome of using it.

5. Safety

• All work shall be in accordance to the provisions of the agreed Scope of Works.
• All work shall be completed in a workman like manner, and shall comply with all applicable local codes and laws governing the Safety and Health in the work place.
• All work shall be performed by security vetted individuals to perform their said work.

6. PAYMENT AND DEPOSITS

• The agreed amount/Half deposit is required to secure your local booking. The deposit is non-refundable subject to the applicable Cancellation Policy mentioned in condition/clause 8.
• You must pay the full amount due on completion of the move either by Bank Transfer or Cash.

7. Refunds

• No refund claims will be given once the cleaning service has been carried out. If for any reason the Client is dissatisfied with any aspect they must notify the Company within 24 hours and this will be rectified.
• Refund will be issued only if the Client has canceled a cleaning visit within the allowed time (24 hours) prior to the start of the cleaning session and a payment has been already received by the Company.
• Refund will be issued if a Cleaner does not attend a cleaning visit, payment for which has been already received by the Company.

8. Cancellation

The customer shall pay the minimum price of the cleaning visit, if

• The customer cancels or changes the date/time less than 24 hours prior to the scheduled appointment;
• The customer fails to provide access to the service premises thus preventing the Company to carry out the booked work;
• There is a problem with the Client’s keys and the Cleaner cannot let themselves in. If keys are provided they must open all locks without any special efforts or skills.
• If the customer needs to change a cleaning day or time the Company will do its best to accommodate them. A minimum of 24 hours’ notice is required.

Please note that the Company cannot guarantee that the same operative will be available on the new day and at the time the Client requires. Any changes in the cleaning schedule are subject to availability.

9. Claims

• The Customer agrees that due to the nature of the service the Company guarantees only to correct any problems reported within 24 hours.
• While the Cleaners make every effort not to break items, accidents do happen. Identical replacement is always attempted but not guaranteed. For this specific reason, the Company requests all irreplaceable items be stored away and /or not cleaned by the cleaning operatives.
• In case of damage, The Company will repair the item at its cost. If the item cannot be repaired the Company will rectify the problem by crediting the customer with the item’s present actual cash value toward a like replacement from a Company’s source upon payment of cleaning services rendered.
• The Company shall not be responsible for damage due to faulty and/or improper installation of any item. All surfaces (i.e., marble, granite, etc.) are assumed sealed and ready to clean without causing harm.
• Any attempt to commit insurance fraud or any use of false information to commit any type of fraud will be prosecuted to the fullest extent of the law together by the Company and the Insurance Provider(s). Monetary compensation as well as legal fees may incur.
• Key replacement/locksmith fees are paid only if keys are lost by our operatives. There is a $ 30 per location liability limit.

10. Exclusion of Liability

• The Company shall not be liable under any circumstances for any loss, expense, damage, delay, costs or compensation (whether direct or indirect) which may be suffered or incurred by the Client arising from or in any way connected with a late arrival of Company operatives at the service address. The Company endeavours to be right on time on any visit but sometimes due to transport related and other problems which are beyond the Company’s control, the cleaner may arrive with a delay or the cleaning visit may be re-scheduled.
• The Company shall not be liable under any circumstances for any loss, expense, damage, delay, costs or compensation (whether direct or indirect) which may be suffered or incurred by the Client arising from or in any way connected with;
  • A cleaning job is considered incomplete due to the lack of hot water or electricity.
  • Third party entering or present at the Client’s premises during the cleaning process.
  • Any existing damage to Clients property in the form of old stains/burns/spillages etc. which cannot be cleaned/removed completely by the cleaning operative.
• All fragile and highly breakable items must be secured or removed.
• Identified Risks: The company is not liable for the damage where the existing condition/circumstances of an item OR a particular direction or instruction contravenes our normal workmanship standards for moving Pianos and Pool Tables requires a minimum of 3-4 movers depending upon the size and weight of the item but if done with inappropriate manpower, It will be verbally agreed between you and us relating to existing conditions/circumstances of an item and hence will not be covered by this guarantee.
• Negligence: We will only be liable for loss or damage resulting from our negligence which can be proven (without reasonable doubt). Moreover, if movers cause loss or damage to premises or property other than goods as a result of negligence or breach of contract, our liability is limited to the damage area only.
• We exclude our liability where pre-existing defects in the goods.
• We reserve the right to suspend work or vacate a property due to any issue endangering the health & safety of our staff, contractors, or sub-contractors.

11. DELAYS IN TRANSIT

• We will do our best to arrive within the time slot provided to you while booking. As already explained, it is the estimated time for the arrival only. So, it may vary depending on the earlier customer jobs. This scenario is completely out of our control.
• Delays may happen due to bad weather, traffic accidents, Truck/van mechanical failure, any medical emergency, etc.
• We shall not be liable for delays or failures to provide the services under this Agreement as a result of an Act of God, adverse weather, third-party industrial action, rescheduled sailing, departure or arrival times, port congestion, or other such events outside our reasonable control.
• We do not accept any responsibility for any customer’s losses due to unforeseen or out of our control delivery/pick-up delays.

12. Supplementary Terms

• If the Customer requests keys to be collected by the cleaner from a third party ’s address, then a $ 5.00 charge will apply. The charge will cover only the pickup of keys. If said key s need to be returned back to the third party ’s address or any other address additional charge of $ 5.00 will apply. (Please note that charges will depend upon the distance to collect the keys and return the same).
• If any estimates of how long it will take the cleaning operatives to complete the job are being provided those are only estimates based on the average time it takes to clean a home or an office of similar size to the customer, it being difficult to calculate precisely how long such tasks may take and that a degree of flexibility may be required. Please note that one off cleans may take longer to complete due to longer intervals between cleaning sessions, number and type of cleaning tasks required, when compared to the regular maintenance cleaning of the same property.

13. TIME WINDOW (Calculation of time)

• Estimate time: The arrival time provided to the customer is not an exact time but an approximate time.
• Time begins to run: Time is calculated according to the clock which starts at the time of pick-up and the clock stops when the unloading is completed at the drop-off address/site.
• In the case of a flat rate condition, 13 (2) doesn’t apply.

14. Our Guarantee

The Company has built its business and reputation by providing its clients with the best possible cleaning service available. Still, the Company realises, that because its operatives are human beings, they sometimes make mistakes. For this reason, the Company offers a Guarantee. If the Client is not satisfied with any areas that have been cleaned, the Company’s operative will come back to the Client’s premises and re-clean/re-do those areas free of charge.

Please note that this guarantee will not apply if the condition of the premises has deteriorated since the original cleaning was undertaken.

15. RESPONSIBILITY OF CUSTOMER

It is the duty of the customer to inform us of the correct address, and phone number and also notify us if the same is changed. In case if customer number is off or out of network during the move, after considering the reasonable time we will exclude all liability in such case for any loss.

16. PAYMENT

We accept cash payments and bank transfers. In case of bank transfer, we will accept only bank receipts (authoritative bank details of payment), phone screenshots or phone pics will not be accepted.

17. VARIATION

We reserve the right to vary these terms and conditions at any time subject to written notice being given to you prior to the Move.

18. COSTS

You are liable for any additional cost(s) incurred by us, as a result of a breach of these terms and conditions.

19. SEVERANCE

Any provision in these terms and conditions that is prohibited or unenforceable is to be severed and read down to the extent necessary to make these terms and conditions enforceable unless it would materially change the intended effect of these terms and conditions.

20. APPLICABLE LAW

These terms and conditions are governed by the law in force in Australia. You agree to submit to the non-exclusive jurisdiction of the courts of Australia.